Last updated: April 19, 2026
These Terms and Conditions (the "Terms") govern the provision of executive transportation services offered by IMPERA ELITE SERVICES S.A.S., with Mexican Tax ID (RFC) IES240626TQ3, registered office at Mexico City, Mexico (hereinafter "IMPERA"), through the website imperamx.com, WhatsApp, email, or any other contact channel.
By making a reservation, the User expressly accepts these Terms. If you do not agree, please refrain from contracting the service.
The reservation is only considered confirmed once IMPERA has received full payment and sent email confirmation.
Prices displayed on the website are in Mexican Pesos (MXN) excluding VAT. The 16% VAT is added only when the client requests a Mexican tax invoice (CFDI).
USD prices shown on the site are reference only, based on the FIX exchange rate published by Banco de México. The final charge is always in MXN.
Accepted payment methods:
Payment processing is handled through Stripe, a PCI-DSS Level 1 certified platform. IMPERA does not store card data.
Prices may change without notice. The applicable price is the one shown when the reservation is confirmed.
IMPERA offers four visible categories on its site:
For specialized services (Level III Armored SUV, VIP with special protocol, private aviation/FBO, corporate events), IMPERA offers personalized quotes under specific terms.
IMPERA reserves the right to assign an equivalent or superior vehicle at no additional charge in case of unavailability of the specific model.
Refunds apply according to the following timeframes:
| Time before service | Refund |
|---|---|
| More than 24 hours | 100% refund |
| Between 3 and 24 hours | 50% refund |
| Less than 3 hours | No refund |
| No-show (see definition below) | No refund |
In verifiable cases of force majeure (flight cancellation, documented medical emergency, natural disaster), IMPERA offers free rescheduling within 90 days, instead of monetary refund.
To request rescheduling due to force majeure, the User must notify IMPERA as soon as possible via WhatsApp or email, and provide documentation proving the event (airline screenshot, medical certificate, etc.).
User must request cancellation via:
Including: Reservation ID, reason for cancellation, and refund percentage requested (if applicable).
Refunds are processed through Stripe and may take between 5 and 10 business days to reflect on the User's statement, depending on the issuing bank.
The User agrees to:
Non-compliance may result in immediate service termination without refund, additional damage charges, or prohibition from contracting future services.
Additional charges may apply to the base price in the following cases:
| Item | Charge |
|---|---|
| Wait after 15 min (non-airport) | MXN $180 / 15 min |
| Wait at airport after 45 min | MXN $180 / 15 min |
| Nighttime service (22:00 - 06:00) | +25% over base fare |
| Early morning (00:00 - 05:00) | +35% over base fare |
| Official holidays | +30% over base fare |
| Pick Up with wait (routes without specific PU rate) | +50% over Drop Off rate |
| Highway tolls | At cost, charged separately |
| FBO or similar parking | At cost, charged separately |
| Vehicle interior damage (vomit, spills, etc.) | From MXN $2,500 (per assessment) |
| Unscheduled additional stops (P2P) | Based on time and distance |
Additional charges are communicated to the User before being applied when possible, and are charged through the same payment method used in the original reservation.
IMPERA commits to:
IMPERA will not be liable for delays or breaches caused by:
IMPERA's maximum liability for any claim related to service provision is limited to the amount effectively paid by the User for that service.
IMPERA is not liable for loss, damage or theft of personal items left in the vehicle. The User is responsible for carrying all belongings at the end of the service.
All intellectual property rights over the brand, logo, design, content and code of imperamx.com are exclusive property of IMPERA. Reproduction, distribution or use without prior written authorization is prohibited.
IMPERA reserves the right to modify these Terms at any time. Changes take effect upon publication on the website. Please review this page periodically.
Reservations already confirmed will be governed by the Terms in force at the time of confirmation.
These Terms are governed by the laws of the United Mexican States. For any dispute, the parties expressly submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.
For any question, clarification or exercise of rights related to these Terms:
Acceptance: By confirming a reservation at imperamx.com or through any IMPERA contact channel, the User acknowledges having read, understood and fully accepted these Terms and Conditions, as well as the Privacy Policy.