Last updated: April 17, 2026
We accept the following payment methods:
We do not accept cash, vouchers, cryptocurrencies or alternative methods.
Card and PayPal payments are processed by Stripe and PayPal respectively, both PCI-DSS Level 1 certified. IMPERA never stores or views your complete card data. We only retain the last 4 digits and card type for reference.
Prices are displayed in Mexican pesos (MXN). If you use a foreign card or PayPal in another currency, the exchange rate is applied by your issuer at the time of charge. Conversion fees may apply at client's expense.
If you require a CFDI 4.0 invoice (Mexican fiscal invoice), provide at booking: Tax ID (RFC), legal name, fiscal address (ZIP code), tax regime and CFDI use. The invoice is issued automatically upon service completion and sent to the registered email.
Timing: to request an invoice after service execution, the maximum period is 30 calendar days under Mexican tax authority (SAT) rules.
Individual bookings: charged upon booking confirmation. The charge appears on your statement with concept "IMPERA MX" or "IMPERA*[booking#]".
Corporate accounts with credit: invoiced monthly per agreed cutoff (typically 30th or 15th of each month). Standard terms are Net 15 or Net 30 from invoice issue.
If you identify an incorrect charge, write to contacto@imperamx.com before initiating a chargeback with your bank. In most cases we resolve the dispute directly in 24-48 hours. Unwarranted chargebacks may result in blocking of future bookings.
The fare includes reasonable gratuities for the chauffeur. If you wish to give an additional tip, the chauffeur accepts it with gratitude but is not expected; our team is already properly compensated.
All payment information is transmitted encrypted via TLS 1.3. We comply with PCI-DSS standards for card data storage and transmission. We conduct periodic audits and penetration testing.
See our Cancellation Policy for refund details. In all cases the refund is processed through the same payment method.